Survs

In this post, we’ll highlight some of the survey results, explain why research is important for us, and give you a little gift at the end :-).

As the survey results demonstrated, people tend to describe Survs as having a perfect balance between power and simplicity. We can only reach that goal with your continued help. Thank you all for your support and patience.

Results

We have gained a lot of insight from your responses and suggestions, here are some highlights:

• 98% of our most frequent users say they would probably or definitely recommend Survs to a friend or colleague.
• 81% of our most frequent users are satisfied or very satisfied with Survs.
• People use Survs mainly for user research, market research, academic research and business.
• The two most important factors for choosing Survs are design and features.
• The reason for most users being satisfied is “ease of use”.
• The word most often used to describe survs is “Easy”

Besides these results we’re also glad about your suggestions: they are essential to help us improve.

In research we trust

And what will we do with this insight? Research without action is fruitless, these results will inform our decisions from now on. In fact, they already strongly influenced the definition of the Survs’s roadmap.

But the survey is only one of various techniques on our research toolbox, if you are open to participate in the others (usability tests, interviews, focus groups, etc.) please drop us a line. We’ll be generous to those participating ;-).

One more thing…

We know a many of you use Survs for customer research, so we decided to share our survey template. Feel free to use it, mix it and share it as you wish:

http://www.survs.com/template?tmUID=VI28GO4U

If this one doesn’t serve your needs, don’t be sad, we’ll be sharing other survey templates from now on :-).

We won’t tell you any lies. We’re totally focused on building Survs’s payment system, so that we may officially launch Survs after the end of the summer. That being said, we want you to know our roadmap for the future.

Keep in mind that this roadmap is not set in stone: we wish you to become an active part of it. Please leave a comment at the end of this post or send us an email with your suggestions.

Although we can’t promise to implement everything, we absolutely guarantee that all suggestions will be taken into consideration.

Hide page and question numbers

This is probably the feature mostly asked about and we’ll not let you down. An option will be added to turn off automatic page and question numbering, allowing you to use the numbering system that best fits your survey.

Question types

Our first intention was to start with a small set of questions and then to broaden the choice based on our users’ feedback.

We’ll add more question types in the future, and we also think that there’s a lot of room to innovate here… You can expect a lot of improvements in the long run.

Revamped Analyze section

Our users are constantly telling us how satisfied they are with the analyze interface, but we really think we can make it a lot better.

How? Better graphs and export options are only two of the many things we plan to do.

Improve the printing options

There are still some issues with the print versions of Survs’s surveys. We’ll be tweaking that in the short term until we (and you) are fully satisfied with the solution.

Pricing

We have listened to your suggestions and we’re working on a new pricing scheme for Survs. Soon we’ll tell you all about that.

Survs’s API

We’re all about open systems, so a Survs’s API will come sooner or later. However, there are some priorities over that, so we don’t expect to release it this year.

Here are some ideas we already have in mind:

• Authentication on other systems
• Widgets
• Extracting data from your surveys’ responses
• Importing and exporting surveys from and to other survey applications
• Integration of your contact lists into the email invite channels

Themes and survey templates

There’s a lot of innovation waiting for you! For the beginners amongst you, we’re going to start publishing some survey templates for you to use. After that, we’ll integrate the templates on the “Create survey” page. But this is only a warm up for what comes next…

We are counting on you!

At this point, we’d like to emphasize once again that this roadmap is open to discussion. We would really appreciate your contribution to making Survs a better service.